This order was delivered today but I am disappointed by:
1) no vase (I was charged £10)
2) no chocolates (I was charged £6.95)
3) no roses (as were featured in the online photo)
4) the relatively small bouquet size when I paid for the “Grand” arrangement
I’ve used your service in the past and was very impressed. I can’t say the same about this time, so I’m writing with the hope that you will make it right. Please reply with a plan of corrective action.
I only got to see a picture of the flowers as I am half way around the world from the recipient, but they were just perfect, and easy to order.
Thanks!
Flowers were delivered one day later, very dissapointed. It's rather expensive in comperance with other services but I've chosen this one because it was guaranted the delivery at the same day if I place my order before 4 P.M.
My order has been placed at 3.03 P.M. I paid more to be delivered at the same day and finally no flowers and paid more for nothing. Do not recomment to use this web-site!
From the flowers to the personal hand written note to the timing of delivery, perfect. Thank you.
Great 👍
Flowers were delivered late in the evening instead of morning,although were ordered one day in advance. Flowers were nothing like a picture on website.will never use your website again
Bright Spring
The composition was beautiful and innovative. The flowers very fresh. It was not cheap but worth it. Keep up the work
Bright Spring
Bright Spring
How happy your service & beautiful flowers made my sister in law suffering from Corona Virus. Cheered us all up! Gave us all a happy feeling the senders & the receiver! Thank you. Such a refreshingly stylish arrangement, thank you.
The delivered bouquet was very different from the photo. I totally understand that it may be because the flowers (for example, tulip in this case) may be out of season or otherwise and need replacement. But there was no notification / headsup from the Flowers Yard. Would appreciate it if the Flowers Yard gives a headsup to the senders on any replacement especially when the bouquet is gonna look totally different from that shown in the photo and give options to sender for a change as a result
I do agree with Louise Allen, tulips were advised but not included in the bouquet ordered. But could be because I selected the smaller size.
The flowers that arrived resembled greenery with the odd flower. Not a tulip in sight. Reading other reviews I realise I’m not the first person to encounter this.
The small print says ‘while in season’, why then advertised a bouquet that is primarily tulips?????
My nanny really liked the flowers.
Bright Spring
I received a completely different bouquet of flowers than what I ordered. It wasn’t anything close to what was shown on the pictures
Paid for a GRAND and a SUPER DELUXE bouquet and both were similar size and the more expensive one wasn`t necessarily more special.
The messages have been written without leaving space and swapped to the wrong bouquets. Called & emailed but wasn`t very impressed with their response, adding that the more expensive bouquet is more "compact" hence the double difference in price. No one came back to me via email to rectify the mistakes or offer some apologies, just as no one cared after the money was paid. Tulips are out of season but the replacement flowers made the bouquet look nothing like it was advertised and I was expecting.
Will be more careful in future, especially when arranging flowers to be delivered for special occasions.
Lovely bright flowers delivered on schedule
Very happy with the beautiful arrangement of brightly coloured flowers
Excellent work, very prompt
Lovely flowers and great communications !
Beautiful flowers & service
Bright Spring
Ordering was simple, choices were great, appreciated the team communicating with me as they were shipped and delivered. Is now my go to florist for London gifts ❤️
So beautiful and same day delivery within a few hours
Bright Spring
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great service and beautiful flowers. thank you. got me out of the dog house!!
I’m very pleased with these flowers, one bunch filled a few vases and filled my house with bright beautiful flowers. I definitely recommend
Bright Spring
The bouquet was beautifully put together and looked exactly as on the order page photo. It arrived on time and is a good value for the amount we spent.
I’d gladly recommend The Flower Yard to my friends and family.
Bright Spring
Made my order online that was very easy. Delivery was on time and the flowers looked amazing. My wife was very happy thus making me very happy with this transaction. Good Job.
Amazing fast delivery and good price we'll be using again!!!!
Was better then I expected.
It’s hard to order online. You not sure what you’ll get. And it’s a gift. But.
Service was great. And the flower the send was perfection
Bright Spring
Absolutely amazing service. My friend LOVED her flowers. Thank you so much for everything
Bright Spring
My friend was delighted with the flowers but I was disappointed they didn’t look as good as the advertised photo
I ordered from France to surprise someone in London. Delivery on time. One week after, the flowers are still very nice. Thank you. 👍👍👌👌
same day delivery of the most beautiful flowers! A perfect experience
Daughter’s university graduation was cancelled so I sent these as a special treat. She loved them and the chocolates!
Bright Spring
Went over and above to get my delivery on time. It wasn’t the bouquet I ordered but my wife absolutely loved the one she got so it’s all good! And I couldn’t have asked for nicer people! Thank you!
Bright Spring
Bright Spring
Well received. Thank you.
Just perfect from order to delivery! Lovely flowers, ad usual. Manny thanks.
Fresh flower with quick delivery. Great service, zero complaints.
Bright Spring
Complitely satisfied. Thanks
Bought these for my daughter - she said they were stunning well worth buying would recommend 5 stars ⭐️ For quality and aesthetics
I live in the United States, and ordering flowers via the website was seamless and easy. I was kept well informed about the progress of the order. I did not see the flowers, but the person I was sending them to said they were lovely, and that was all I needed to hear! Thank you.
Very happy with service from booking to destination
Very bright and beautiful
Beautiful bouquet! Very happy!
Received a beautiful bouquet of flowers for my birthday.
Lovely!!!
I am pleased with your delivery and the recipient was pleased also
Beautiful flowers and great service
Unfortunately you delivered my order to an incorrect address.
It was then re delivered a day later which was less than ideal
How do u review if I never have seen the flower I sent. Some service will take a photo and show.
awesome
Bright Spring
Beautiful flowers and so easy to order (from Boston)!
Same day delivery, which was brilliant. Flowers were very nice but not as colourful as in the photo, with no purple flowers (freesia of hyacinth I couldn’t tell) included so dropped from 5 to 4*
These pretty spring flowers arrived on time and as promised. There were plenty of flowers still in bud and, although the double tulips opened up very quickly and spring flowers don't normally last that long, a week later some of them were still going! They also had a lovely scent.
I ordered the flowers from another continent very last minute and despite the time zone differences the customer service was amazing! My sister received her flowers in time and they were beautiful with our customized note! I would definitely use them again in the future :)
Bright Spring
Recipient was delighted!
Bright Spring
The flowers arrived the day after I made my order which was exactly as i wanted. My daughter was delighted and sent me a picture. They were so bright and cheerful. thank you!!!
My mother who was 78 loved the flowers !! We would definitely order again.
Amazing.
A beautiful bouquet!
Bright Spring
The flowers/ vase were lovely and they made my mums day which also made my day! Thank you for delivering on the right day and at the perfect time!
Bright Spring
I was in Brazil and wanted to send a bouquet of flowers to my wife the next day, she was in London and it was all perfect, congratulations.
It seems there has been a large mix-up with a flower order I made earlier this week. I ordered a spring bouquet to be delivered but to my surprise, not only were the flowers delivered to the wrong address but the wrong flowers and card were delivered!
I had written a message in German to be delivered with the spring bouquet but something completely different was delivered.
On top of that, someone else probably received the flowers originally destined for my girlfriend. I have ordered flowers online from other vendors and never had such a large cock-up occur.
Could you please explain happened here? I am at a loss for words!
Slightly disappointed that the bouquet did not contain hyacinths, as per the image I chose from but the flowers did look nice. I expected an email to confirm that the delivery had been made but had to chase to check.
Bright Spring
So impressed and thankful at how easy it was to do same day delivery. It was a surprise for someone and she said that the delivery guy hid them behind his back as a surprise too, which was extra nice. The updates were great, the flowers are absolutely beautiful! Would make a point that I thought I ordered what was shown in the picture. Didn't notice the drop down menu that gave options for the different sizes, otherwise I would have used them. So take note there's size options. Thanks again
Bright Spring
Thank you very much! :)
Perfessinal friendly florist
A beautiful vibrant arrangement.
Bright Spring
they were nice however very much over priced for the size of the bouquet.
Beautiful flowers. Ordered delicate size and was still a large bouquet. Delivered on time. Easy to order online. Very pleasant experience ordering with The Flower Yard. Will definitely order from them again.
