Terms & Conditions
The Flower Yard delivers to the London area with national and international deliveries processed through Eflorist. Delivery Charges apply. The Flower Yard can offer same day delivery with orders placed before 1pm on that day. Flowers will be delivered from Monday to Saturday between the hours of 8 am and 6pm. We do not deliver on Sundays or UK Bank Holidays. Delivery charges are stated when placing order online or by phone. For specific delivery times, there will be a surcharge. Please call to confirm. Saturday deliveries incur a surcharge as stated when ordering. We do not deliver to PO Boxes.
Please make sure when placing your order that you have given us the full postal address of the recipient, any special instructions and your contact details including mobile or daytime telephone number.
Special Instructions includes deliveries to hospitals, hotels and offices
TERMS AND CONDITIONS OF DELIVERY
We will always endeavour to deliver your flowers within the proposed allocated time slot and in perfect condition. If the recipient is not at the address when our drivers try to deliver, a card will be left with contact numbers to ring for re-scheduling the delivery. After 2 failed delivery attempts a re-delivery charge of £8 will apply. The Flower Yard will not be held responsible for delivery of goods to incorrect addresses. You must check the delivery details when making your order so that we can provide the best service.
AMENDMENT OR CANCELLATION OF ORDER
If you would like to amend or cancel the order please notify us by telephone on 08000 14 18 13, 24 hours before the delivery date.
Due to their perishable nature flowers are non returnable, however if your flower delivery is incorrect or damaged or you are not satisfied with the quality of your bouquet please call The Flower Yard direct on 08000 14 18 13. We will endeavour to exchange your goods within 24 hours or offer a full refund.
TERMS AND CONDITIONS OF SALE
All prices include VAT
All products are subject to availability. We reserve the right to substitute some of the contents or packaging with an item of equal or greater value. The substituted items will closely match the original choice. Should we feel that the order cannot be processed due to lack of stock we will contact you as soon as possible to arrange an alternative.
The personal information that you give us will enable us to process your order. We may use this information to contact you about our great offers or promotions and so that we can improve and develop the services that we offer.
If you wouldn't like to be contacted about our offers and promotions please email us
All customer's credit card details are kept safe from fraud and unauthorised misuse. We take the highest measures under the UK Data Protection Act 1998 to ensure that personal information is kept secure and protected. We will not share your information with third parties. When making national and International orders your details will be processed through Teleflorist members to complete the delivery. This information will not be used other than to carry out the order.
Use of any extracts or imagery within this website, except without the necessary permissions are prohibited.
All enquiries please e-mail or contact us at the following address: firstname.lastname@example.org