I specifically paid extra for same-day delivery because it was essential, but this service was not honoured. What made the experience even more frustrating was the complete lack of communication—I wasn't informed that same-day delivery wouldn't be possible.
I contacted customer service to ask for an explanation and requested a refund of the delivery charge, but I never received a response. The lack of communication and poor customer service was extremely disappointing.
I will definitely not be using this company again and would not recommend them to anyone who needs a reliable delivery service.
